Introduction Welcome to Agrofi’s online store. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.agrofi.co.za, and use our services. You consent to the practices outlined in this policy by using our website. Please read the policy carefully to understand our approach to protecting your privacy.

INFORMATION WE COLLECT

Personal Information: When you place an order or create an account, we may collect personal details such as:

• Name
• Contact Information (Email, Phone Number)
• Shipping and Billing Addresses
• Payment Details (processed securely via third-party payment processors)

Non-Personal Information: We also collect non-identifiable information to improve our website’s functionality, such as:

• Browser type
• Device information
• IP address
• Location data (limited to general geographic region)

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and Fulfill Orders: Ensure timely processing and delivery of your orders.
• Customer Support: Assist with order-related inquiries, returns, and requests
• Personalize User Experience: Customize content and provide relevant product recommendations.
• Marketing Communications: Send updates, promotions, or news about Agrofi Egg, provided you’ve opted in. You may unsubscribe anytime.
• Legal Compliance: Fulfill legal obligations and protect our legal rights

Non-personal information is used to:

• Improve our website and services.
• Understand user engagement with our platform.
• Enhance website security and prevent fraudulent activity.

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information under the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., shipping partners, payment processors) to complete and deliver your orders.
• Legal Compliance: In response to lawful requests by public authorities or as required by law.
• Business Transfers: Your information may be transferred, with notification provided, in the event of a merger, acquisition, or sale of assets.

We do not sell or lease your personal information to third parties for marketing purposes.

4. DATA SECURITY

Agrofi uses secure systems to store and protect your data. Measures include:

• Encryption: Sensitive information, like payment details, is encrypted and processed through secure third-party processors.
• Access Controls: Access to personal information is restricted to authorized personnel only
• Data Retention: We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

Despite our best efforts, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. YOUR PRIVACY RIGHTS

As a user, you have rights to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Update or correct inaccuracies in your personal information.
• Delete Your Data: Request deletion of your data, subject to certain limitations(e.g., record-keeping for legal compliance).
• Withdraw Consent: Opt out of marketing communications by following the unsubscribe link in emails or contacting our support team.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience, including:

• Essential Cookies: These are required for site functionality, such as shopping cart and account management.
• Analytical Cookies: Help us understand website usage and improve user experience.

Managing Cookies: You can adjust your browser settings to refuse cookies, but please note this may affect your ability to use certain features of our website.

7. CHILDREN’S PRIVACY

Our website is intended for users 18 years and older. We do not knowingly collect or store information from individuals under 18. If we become aware of such data collection, we will take prompt steps to delete it

8. CHANGES TO THIS PRIVACY POLICY

We may update this policy occasionally to reflect changes in our practices or legal requirements. The “Effective Date” at the top will indicate when the latest changes were made. We encourage you to review this policy periodically.

9. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Address: Farm 758 “GOEDE HOOP” Portion 83 Mamelsbury RD, Cape Town

Email: info@agrofi.co.za

Phone: +27 87 703 4000